Privacy Policy mykd99

Introduction

This Privacy Policy is a binding agreement between mykd99 and every individual who uses the mykd99.onl platform, services or website. By registering an account or using any of our services, you acknowledge that you have read, understood and agreed to this Privacy Policy in full.

mykd99 operates under international licensing and is committed to complying with strict data protection standards. We recognise privacy as a fundamental right of every user, and all our data handling practices reflect that commitment.

If you do not agree with any part of this Privacy Policy, please stop using our platform and contact us to request account closure. We will process your request in accordance with the established procedures.

Information We Collect

mykd99 collects various categories of information to provide secure services, meet regulatory compliance requirements and improve the overall user experience.

Information You Provide Directly:

• Full name as stated on your identity card (MyKad) or passport
• Date of birth — to verify the minimum age of 21 years
• Identity card number (MyKad) or passport number
• Email address and mobile phone number
• Current residential address
• Payment method details including e-wallet or online banking account numbers
• Username and password you choose during registration

Information Collected Automatically:

• IP address and device information (operating system, browser type)
• Records of gaming activity, deposits and withdrawals
• Login and logout timestamps
• Cookie and user session data
• Communication records with our customer support team

Purpose of Data Use

Every piece of information we collect is used for clear and lawful purposes. mykd99 does not use your data for any purpose unrelated to the operation of our platform or services.

• Identity and age verification during the account registration process
• Secure processing of deposit and withdrawal transactions
• Compliance with legal requirements including anti-money laundering (AML) measures
• Providing effective and timely customer support
• Sending promotional information and bonuses, subject to your communication preferences
• Improving the platform, user experience and system security
• Detecting and preventing fraud and unauthorised access
• Complying with instructions from relevant regulatory authorities and licensing bodies

Data Sharing and Disclosure

mykd99 does not sell or rent your personal data to any third party for marketing or commercial purposes. Your data is only shared in the limited circumstances set out below.

Third Parties That May Receive Limited Access:

• Payment service providers that process your transactions such as FPX, DuitNow and Touch 'n Go eWallet — data is shared only to the extent necessary to complete the transaction
• Technology service providers that maintain our platform infrastructure under strict confidentiality agreements
• Licensing bodies and regulatory authorities for compliance audits
• Law enforcement agencies when required by court order or applicable law

All third parties working with mykd99 are bound by confidentiality agreements and are required to comply with data protection standards equivalent to or stricter than those we practise.

Data Security Measures

mykd99 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, misuse or accidental disclosure.

• 256-bit SSL encryption for all data communications between users and servers
• Two-factor authentication (2FA) system for additional account protection
• Continuous account activity monitoring to detect suspicious behaviour
• Strict internal access controls — only authorised personnel may access sensitive data
• Regular data backups to secure and isolated data centres
• Periodic penetration testing and security audits by independent experts

Your Rights as a User

As a mykd99 member, you have the following rights regarding your personal data. We are committed to fulfilling every request within a reasonable timeframe.

To exercise any of the above rights, contact the mykd99 customer support team via live chat or email. We will process your request within the timeframe set by applicable law.

Use of Cookies

Cookies are small data files stored on your device when you visit a website. mykd99 uses cookies for specific purposes related to the functionality and performance of our platform.

Types of Cookies We Use:

• Session Cookies — maintain your login session while using the platform
• Preference Cookies — save the language and display settings you have chosen
• Analytics Cookies — help us understand usage patterns to improve the platform
• Security Cookies — detect suspicious activity and protect your account

You can control or delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the mykd99 platform and your user experience.

Data Retention Period

mykd99 retains your personal data for as long as necessary to fulfil the purpose of collection, comply with legal requirements and resolve any disputes that may arise.

In general, account and transaction records are kept for the minimum period required by applicable licensing and anti-money laundering laws. Once an account is formally closed, data that is no longer needed for legal purposes will be deleted in accordance with secure data deletion procedures.

Changes to This Privacy Policy

mykd99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in business practices, legal requirements or technological developments. Any material changes will be communicated to you via email or in-platform notification.

The latest effective date will always be shown at the top of this policy. Continued use of the mykd99 platform after notification of changes is considered your acceptance of the latest version of the Privacy Policy.

If you do not agree with any changes made, you have the right to close your account and stop using our services. Please contact customer support for assistance with that process.

Contact Us About Privacy

If you have any questions, concerns or requests related to this Privacy Policy or the handling of your personal data, the mykd99 team is ready to help.

You can reach us via live chat directly on the mykd99 platform or through our customer service email. Support is available 24 hours a day, 7 days a week in Malay and English.